JOB TITLE: PATIENT SUPPORT PROGRAMME ADMINISTRATOR
MANAGER: PATIENT SUPPORT SERVICES MANAGEMENT TEAM
The Irish Heart Foundation is Ireland?s national charity dedicated
to fighting heart disease and stroke. Every hour someone in Ireland
suffers a stroke and every day hundreds of people are diagnosed with
heart conditions. The lives of these people are often cut tragically
short. Many are left disabled. Almost 9,**Apply on the website** die
from heart conditions and stroke every year in Ireland making
cardiovascular disease one of the nation?s biggest killers. We work
to turn this around ? support people to live healthy lives and avoid
cardiovascular disease, but also to support people living with heart
conditions and stroke.
THE ROLE
The role is to provide administrative support to the patient support
team across stroke and heart services. It requires someone who is
organised, with excellent time management, interpersonal and IT
skills.
KEY RESPONSIBILITIES:
* Responsibility for new member referral and consent input into the
database for volunteers, heart and stroke members.
* Assigning phone service clients between the different programmes
on excel and updating records of the same.
* Linking in with patients' referrals who require counselling,
keeping a record of counselling hours and collating invoices from
counsellors.
* Assigning members to short or long-term service options from their
needs assessment and alerting relevant co-ordinator for waiting list.
* Importing names and data from excel for the mail chimp journey.
* Collating expenses, making sure appropriate receipts are attached,
filing them, and preparing file for finance each month.
* Assigning RI codes and linking in with finance so they can prepare
the pay run spread sheet.
* Raising the appropriate purchase order for review and sign off by
relevant Manager.
* Administering stroke exercise programmes by post to Members and
updating on attendance records.
* Creating posters and posts on social media, and updating the
schedule of upcoming events and timetables for heart and stroke
patient events for the IHF website.
* Newsletter ?assisting with editing and liaising with
printers/designers and preparing the data upload for the printer to
post.
* Survey administration- sending out annual patient support member
surveys by email/post and collating the results.
* Signposting resources -maintaining a register and updating of
signposting agencies and associated resources for and heart and stroke
services.
* Assisting programme Managers with timetabling and scheduling of
events.
* Attend key meeting to write up and distribute notes depending on
the meeting.
* Working with designers and printers and IHF communication
department to ensure work creating any new online and/or printed
resources keeps moving and is completed in a timely fashion.
* Checking the heart and stroke email inbox and directing emails to
the most appropriate source.
* Covering IHF reception and phones as required.
GENERAL CONDITIONS OF SERVICE
This job description is not intended as an exhaustive list of
duties/responsibilities and may be amended from time to time in
accordance with the needs of the service.
EDUCATION
A third level qualification in a relevant field is desirable.
SKILLS AND EXPERIENCE REQUIRED
* Excellent computer and administration skills and a high level of
proficiency using the Microsoft Office suite, particularly Excel and
MS Word.
* Administration experience of a minimum of 2 years.
* Experience working with a CRM patient management database is an
advantage but not essential.
* Excellent communication skills; written and spoken.
* Ability to prioritise multiple deadlines in a fast-paced
environment.
* Experience in desktop publishing, canva or photoshop is an
advantage.
* Commitment and flexibility required.
* Ability to represent the Irish Heart Foundation in a professional
manner at all times.
* Fluent English
* Experience dealing with patients in an administrative role or
setting is desirable but not essential.
DETAILS OF ROLE AND APPLICATION PROCESS
This is a full-time permanent role, Monday to Friday. The role is
based in the Irish Heart Foundation?s offices in Rathmines, Dublin.
Currently IHF staff are working to a blended approach, part of the
week is spent working from home and the rest of the week from the
office. The successful candidate will be supported to do this.
To apply please provide an up to date curriculum vitae and cover
letter outlining how you suit the post by email to Siobhan Browne, HR
Consultant
EMAIL: **APPLY ON THE WEBSITE**
_The closing date for this position is Friday November **Apply on the
website**th **Apply on the website**._
THE IRISH HEART FOUNDATION IS AN EQUAL OPPORTUNITIES EMPLOYER.
_THE IRISH HEART FOUNDATION HAS A NO SMOKING POLICY. EMPLOYEES ARE NOT
PERMITTED TO SMOKE WHILST UNDERTAKING ANY DUTIES ON BEHALF OF THE
FOUNDATION._
We need : English (Good)
Type: Permanent
Payment:
Category: Health
